Facebook says it has deployed a feature in its Community Help hub to make it easier for users to assist each other during the pandemic. As of this week, AI will detect when a public post on News Feed is about needing or offering help and will surface a suggestion to share it on Community Help. Once a post is moved or published directly to the hub, an algorithm will recommend matches between people.
For example, if someone posts an offer to deliver groceries, they’ll see recommendations within Community Help to connect with people who recently posted about needing this type of assistance. Similarly, if someone requests masks, AI will surface suggested neighbors who recently posted an offer to make face coverings.
Building this Community Help feature, which Facebook says is available in all countries in English and 17 other languages, involved a difficult engineering challenge because the system needs