Artificial intelligence (AI) in the workplace has long been a sensitive topic. Many people see it as robots taking over their jobs, while some firms remain sceptical about the technology due to the costs.
While COVID-19 saw global lockdowns introduced and work patterns change amid a shift to remote work, firms closed as revenues dropped and wreaked havoc on the travel and hospitality industries.
In the face of adversity, it forced business leaders to make “smart investments” on the spot to prevent their businesses from collapsing, which saw them “roll-out digital technologies” to keep the workflow going, while keeping their customers satisfied.
However, as the coronavirus crisis saw many people lose their jobs, or put on furlough it has brought about a change in attitude towards AI in UK business leaders, according to a