With CARES Money, Which Government Technology is Best in 2020?

2020 has been a strange year for everyone, especially for government leaders and particularly for government IT leaders. There was plenty of talk about digital trends leading up to this year, but now that we’re five months in since the COVID-19 pandemic forced many government leaders into remote, virtual roles, here are the top 10 recommended technology upgrades from top leaders across the country.

Budgets are certainly tight, so the prospect of a technology upgrade may seem daunting. However, having the right technology to allow your government to operate from anywhere, and ensure efficiency and intelligence throughout your processes, plans, and budget has never been more needed. Luckily, CARES Act funds can be invested in certain technology upgrades to bolster the necessary capabilities of your technology, as we discussed in a recent eBook. So, if you have CARES Act money to spend on technology modernization, here are some suggestions where

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Meet Erik Cardenas, Amazon Care’s self-taught tech leader

When Erik Cardenas was little, he constantly had ear infections. But his family often couldn’t get time off to take him to the doctor.

“I remember my parents, they lived paycheck to paycheck. So I remember having my mom and dad kind of think about who could afford to stay home with me,” he told Business Insider.

At 10, Cardenas, newly insured through his mom’s commercial health plan after she got a job on the assembly line at Alcon Laboratories, took his first trip to a pediatrician’s office. While he stared at the aquarium and toys, his mom took out her purse to buy coffee from the lobby setup, not knowing it was free.

Erik Cardenas amazon care

Erik Cardenas, a tech leader at Amazon Care.

Amazon Care


Now 38, Cardenas is one of two technology leaders at Amazon Care, Amazon’s health service that provides online and in-person visits for Amazon employees. There, he’s

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