IBM, Fenergo to Transform New Customer Onboarding for Financial Institutions

AI and Analytics on IBM Cloud can help expedite customer lifecycle management and improves client experience

IBM furthers ecosystem commitment

ARMONK, N.Y., Oct. 5, 2020 /PRNewswire/ — SIBOS: IBM (NYSE: IBM) and Fenergo, a leading provider of client lifecycle management (CLM) solutions for financial institutions, today announced the general availability of IBM Customer Lifecycle Management (CLM) with Fenergo. The offering is designed to incorporate artificial intelligence (AI) from IBM Watson and analytics on the IBM Cloud to help financial institutions drive efficiencies in customer onboarding through improved personalization, risk assessment and regulatory compliance.

IBM Corporation logo. (PRNewsfoto/IBM)
IBM Corporation logo. (PRNewsfoto/IBM)

Onboarding a new client can often take weeks for a financial institution to complete. Research undertaken by Forrester and Fenergo showed financial institutions that have implemented only partial onboarding solutions spend between two and 12 weeks to complete the new client onboarding process. Additionally, significant financial penalties and sanctions can follow

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