Feature Enables Businesses to Improve Field Service and IT Support Outcomes By Utilizing the Mobile Device Cameras of Customers and Field Technicians
WAKEFIELD, MA / ACCESSWIRE / October 14, 2020 / Glance ( www.glance.net ), a leading provider of visual engagement solutions that enable organizations to deepen customer relationships and transform digital customer interactions into brand-building and revenue-generation opportunities, announced the release of Glance Mobile Camera Share. This solution enables knowledge workers to see and troubleshoot on-site technical issues by accessing the camera on the customer’s or technician’s mobile device while engaged in a service call. Through this feature, businesses can accelerate issue resolution, reduce truck rolls, and maintain social distancing practices.
Toast, a leading provider of point-of-sale and restaurant management hardware and software, sees the new offering as a better tool to serve its customers.
“We are excited to use Glance Mobile Camera Share to make sure our customers