Twenty per cent of Canadians are dissatisfied with telecom sales practices, according to the CRTC’s latest secret shopper report.
The report released said 80 per cent of respondents are satisfied on key metrics like appropriate product recommendations and soliciting unwanted services, the number of individuals dissatisfied “is still a significant number.”
“The results of the Secret Shopper Project indicated that the majority of the sales interactions were perceived to be positive, although some shortcomings were also identified,” the CRTC said.
The report said one issue secret shoppers faced was that the Big Three (Bell, Rogers, and Telus) “do not appear to be offering any flexibility in terms of choices.”
It said the lowest-priced postpaid plans were only being offered at $75 a month excluding a mobile device.
“This is the lowest priced plan offered by these service providers to the secret shoppers, even those who are looking for a