Now Yelp, the platform that has more than 200 million crowdsourced reviews, announced Thursday that it will start flagging businesses that have been accused of racism, a new practice that some critics say could be abused by users.
In a blog post by Noorie Malik, the vice president of user operations, Yelp announced it will affix a “Business Accused of Racist Behavior” alert on accounts only when there is “resounding evidence of egregious, racist actions from a business owner or employee, such as using overtly racist slurs or symbols.” The alert will always be accompanied by a link to a news story from a credible media outlet, Malik wrote.
“As the nation reckons with issues of systemic racism, we’ve seen in the last few months that there is a clear need to warn consumers about businesses associated with egregious, racially-charged actions to help people make more informed spending decisions,” Malik
Yelp (YELP) – Get Report rolled out a new feature Friday that will alert users when an establishment has been associated with what the review site called “egregious, racially charged actions.”
The San Francisco company’s site enables users to rank and comment about businesses.
“As the nation reckons with issues of systemic racism, we’ve seen in the last few months that there is a clear need to warn consumers about businesses associated with egregious, racially charged actions to help people make more informed spending decisions,” the company said in a statement.
A banner with a red exclamation point and a tile of “Business Accused of Racist Behavior” will appear under a business where “someone associated with this business was accused of racist behavior.”
The banner also will say whether the racist behavior resulted in an influx of people posting their views to a business’s Yelp page. Those negative
The company, which publishes and aggregates crowd-sourced business reviews, announced Thursday it will be placing a new “Business Accused of Racist Behavior Alert” on Yelp pages to warn users about businesses that have been said to display “overtly racist actions.” They will also include a direct link to a news article for consumers to learn more about the reported incident.
Yelp will now warn customers that they’re looking at a “business accused of racist behavior”—just so long as it’s been racist enough to warrant a mention in the news.
The review platform announced in a blog post Thursday that it will place an alert on a business page when a business “gains public attention” such as a news article documenting “egregious, racist actions from a business owner or employee, such as using overtly racist language or symbols.” Previously, Yelp implemented a “Public Attention Alert” feature that informed visitors that a business may be at the center of a controversy involving racism, but that alert didn’t specify whether the business was the source of the bigoted behavior or the target.
“As the nation reckons with issues of systemic racism, we’ve seen in the last few months that there is a clear need to warn consumers about
Yelp announced in a blog post yesterday that it would begin flagging businesses that have been accused of racially charged behavior on the app. Consumer alerts are already placed on businesses that see an influx of reviews based on news coverage or social media rather than first hand experience, and the new alert will specify when the allegations are related to racist behavior.
“At Yelp, we value diversity, inclusion and belonging, both internally and on our platform, which means we have a zero tolerance policy to racism. We know these values are important to our users and now more than ever, consumers are increasingly conscious of the types of businesses they patronize and support,” the brand said in the site blog post.
In order to flag these situations while also maintaining the integrity of the app, businesses that are associated with someone who has been
Yelp, the local search and review site, said it would post alerts on the pages of businesses where customers or employees have reported incidents of racism, the latest attempt by a U.S. company to introduce a tougher response system to confront discrimination after the police killing of George Floyd in May.
The company, which offers a platform for users to rate places like restaurants, small businesses and popular tourist sites, said in a statement Thursday that it would use a “business accused of racist behavior” alert when there was “resounding evidence” that a business owner or employee had taken racist actions, including the use of racist slurs or symbols. This alert will always link to a news article from a “credible media outlet,” Yelp said, without elaborating on which news organizations they considered to be credible or how it defined “resounding evidence.”
Yelp’s announcement raised questions about how the company
If you’re browsing through Yelp reviews, you might come across a new consumer alert, warning you that a business has been “accused of racist behavior.”
“Recently, someone associated with this business was accused of racist behavior, resulting in an influx of people posting their views to this page,” the warning says.
There has been a substantial increase in the number of reviews mentioning Black-owned businesses, Yelp said in a news release Thursday. This summer, Yelp saw a 617% rise in such reviews compared with last year.
“While searches for Black-owned businesses surged on Yelp, so did the volume of reviews warning users of racist behavior at businesses,” the company said.
In the interest of the company’s “zero tolerance policy to racism,” it will