Fix For LG OLED TV’s RTX 30 Problems Goes Live. But It’s Not The One We Expected

The saga surrounding incompatibilities between the new Nvidia RTX 30 graphics cards and LG’s 2019 and 2020 OLED TVs continues. This time, at least, the news is good – but not in the way LG’s most recent official statement on the subject said it would be!

As reported in my previous story on the RTX 30/LG OLED issues, what was supposed to happen according to LG’s statement late last Friday was this: First, a firmware update would be made available quickly for 2019’s 9-series models in Europe and the US that people with RTX 30 cards could obtain by contacting their local LG Service Centers. Second, owners of LG’s 2020 X Series OLEDs would get an update at an unspecified (but reasonably soon) future date that they’d be able to access as usual via LG websites or OTA updates direct to their TVs.

What’s actually happened, though, is rather different. For at the time of writing, the promised C9 update still doesn’t appear to be available in either the US or Europe, with LG Customer Service teams continuing to deny any knowledge of the update’s existence. Yet the X Series update, which we thought we’d have to wait for, has actually already appeared as a downloadable file on LG’s Service site in South Korea.

To add to the confusion, while the X Series update – which carries firmware number 03.11.25 – can currently only be sourced from the South Korean service site, it also appears to work if applied to X Series OLED TVs in the US. But it doesn’t work on X Series OLEDs in Europe.

Here’s a link to the firmware – though it’s recommended that you only download it if you have an RTX 30 GPU you’re trying to use with your X Series OLED. And remember, it only seems to work for models in the US and South Korea.

The good news in all this is that the update appears to fix BOTH of the RTX 30 GPU issues that were originally reported for the X Series models. So owners are no longer suffering with black screens when attempting to activate the G-Sync variable refresh rate functionality at 120Hz frame rates, and they’re no longer seeing chroma downsampling to 4:2:2 taking place when trying to feed their TVs 4:4:4 signals.

What’s more, aside from a handful of reports suggesting G-Sync can look choppy between 95 and 120Hz, the evidence so far suggest that the new X Series firmware doesn’t appear to cause any unwanted secondary issues.

Inevitably 9 Series owners will now be wondering what’s going on with their firmware fix, given that this one was supposed to arrive first. However, while it would have been helpful if LG had got its messaging straight on the updates, the apparent full success of the X Series firmware should surely give 9 Series owners – and X Series owners in territories beyond the US and South Korea – confidence that their updates are both imminent and likely to work well when they arrive. So it’s now a matter of patience rather than uncertainty.

I’ve contacted LG for an update on what’s going on with regards to the roll out of the X Series updates in other territories, and the apparent delay to the 9 Series update. But as it’s a national holiday in South Korea this week, it might just be that the 9 Series and EU X Series updates appear before any further LG comment does. Or maybe that’s just wishful thinking.

Related reading:

LG OLED TVs Having Issues With Latest Nvidia RTX 30 Graphics Cards

LG OLED TV’s Nvidia RTX 30 Problems Will Be Fixed, Promises LG

LG 2019 OLED TVs Get Early Nvidia RTX 30 VRR Fix

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