Shocking Twitter hack this summer started with tech support scam, New York regulators allege

The hackers who took over a number of high profile Twitter accounts, including those belonging to Barack Obama and Elon Musk, for several hours this summer gained entry into Twitter’s internal systems simply by posing as company IT officials making a support call, according to an investigative report Wednesday by New York regulators.



Barack Obama, Joe Biden, Elon Musk, Kim Kardashian are posing for a picture: From left clockwise, Barack Obama, Elon Musk, Kim Kardashian and Joe Biden


© Getty Images/AP
From left clockwise, Barack Obama, Elon Musk, Kim Kardashian and Joe Biden

At the time of the July 15 attack, Twitter had no chief information security officer and suffered from poor internal security controls, the report concluded.

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Officials behind the report called for additional cybersecurity regulation of major tech platforms.

“In other industries that are deemed critical infrastructure, such as telecommunications, utilities, and finance, we have established regulators and regulations to ensure that the public interest is protected,” said the report from New York’s Department of Financial Services. “With respect to cybersecurity,

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