Hiya Connect drives higher answer and conversion rates while delivering industry-leading intelligence to the Quantum Assurance team
Hiya, the leading call performance management cloud, today announced a new partnership with Quantum Assurance International, Inc. to drive higher answer and conversion rates with the Branded Calls feature and proactive reputation management. With the new voice performance strategy, Quantum Assurance has significantly improved customer experience, increased workforce productivity, and boosted brand awareness.
As an independent insurance company that makes more than 500,000 calls per month, Quantum Assurance has seen an immediate business impact with Hiya Connect’s Branded Calls and reputation management services, including:
Answer rates have increased 17%, enabling agents to more efficiently reach customers who are actively shopping for insurance quotes;
Call durations have increased 19%, providing for more engaging conversations that lead to higher sales conversions;
Calls answered on the first attempt have increased 10%, optimizing the agents’ calling efforts
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Sep 24, 2020 (The Expresswire) —
Global “”Revenue Assurance Market“”(2020-2026) status and position of worldwide and key regions, with perspectives of manufacturers, regions, product types and end industries; this report analyses the topmost companies in worldwide and main regions, and splits the Revenue Assurance market by product type and applications/end industries.The Revenue Assurance market trend research process includes the analysis of different factors affecting the industry, with the government policy, competitive landscape, historical data, market environment, present trends in the market, upcoming technologies,technological innovation, and the technical progress in related industry, and market risks, market barriers,opportunities, and challenges.
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The global Revenue Assurance market is anticipated to rise at a considerable rate during the forecast period, between 2020 and 2026. In 2020, the market was growing at