UserTesting Announces Second Annual Illumi Award Winners at the Human Insight World Customer Conference

The illumi Awards recognizes brands who have achieved extraordinary success using human insights to deliver world-class customer experiences

UserTesting, a leading provider of on-demand human insights, today announced the winners of its second annual illumi Awards at Human Insight World (#HiWorld20). The UserTestingⓇ HiWorld™ customer conference brings together UX researchers, designers, marketers, and product managers from some of the world’s leading brands to learn, share, and discuss how to create great experiences, build innovative products, and launch impactful campaigns using real human insight to drive the decision-making process.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20201013005871/en/

UserTesting illumi Awards 2020 (Graphic: Business Wire)

“Great customer experiences start with human insight. Organizations that focus on customer empathy, particularly in today’s business climate, will continue to build brand loyalty, and long term success, said Andy MacMillan, CEO of UserTesting. “The illumi Awards highlight the incredible work our customers are

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New Hyundai Motor Group Innovation Center in Singapore to Transform Customer Experience through Future Mobility R&D

  • Construction begins with virtual groundbreaking ceremony attended by Singapore Prime Minister Lee Hsien Loong, South Korea’s Industry Minister Sung Yun-mo, and Hyundai Motor Group Executive Vice Chairman Euisun Chung
  • HMGICS to serve as an innovation center for future mobility studies
  • Construction due to be completed by the end of 2022
  • Center to lead paradigm shift in mobility value chain, spanning the entire lifecycle of vehicles
  • Small-scale manufacturing capabilities focused on EVs to test a customer-centered manufacturing platform
  • HMGICS to explore new business concepts, including battery-as-a-service

SEOUL, South Korea and SINGAPORE, Oct. 13, 2020 /PRNewswire/ — Hyundai Motor Group (the Group) celebrated the groundbreaking announcement of the Hyundai Motor Group Innovation Center in Singapore (HMGICS) with a virtual ceremony today. The center will act as an open innovation lab for the Group’s future mobility research and development, with the aim of revolutionizing the future mobility value chain.

“HMGICS is a major

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Twilio is buying customer data startup Segment for between $3B and $4B

Sources have told TechCrunch that Twilio intends to acquire customer data startup Segment for between $3 and $4 billion. Forbes broke the story on Friday night, reporting a price tag of $3.2 billion.

We have heard from a couple of industry sources that the deal is in the works and could be announced as early as Monday.

Twilio and Segment are both API companies. That means they create an easy way for developers to tap into a specific type of functionality without writing a lot of code. As I wrote in a 2017 article on Segment, it provides a set of APIs to pull together customer data from a variety of sources:

Segment has made a name for itself by providing a set of APIs that enable it to gather data about a customer from a variety of sources like your CRM tool, customer service application and website and pull

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Robinhood Accounts Looted and No Customer Service to Call

Accounts Looted, Customers Watched Helplessly

Have a problem at Robinhood? Well, that’s too damn bad. 

Robinhood might take 3 weeks to get back to you, even in cases of fraud in progress. 

Please consider No One at Robinhood to Call

It took Soraya Bagheri a day to learn that 450 shares of Moderna Inc. had been liquidated in her Robinhood account and that $10,000 in withdrawals were pending. But after alerting the online brokerage to what she believed was a theft in progress, she received a frustrating email.
 

The firm wrote it would investigate and respond within “a few weeks.” Now her money is gone.

Pruthvi Rao, a Chicago software engineer, said his account was hit on Oct. 6. His bet on Netflix Inc. was liquidated and $2,850 was soon withdrawn. He said he’s sent more than a dozen emails to Robinhood’s customer support address, and that he even tried

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Twilio to buy cloud customer data startup Segment for $3.2 billion: Forbes

FILE PHOTO: A banner for communications software provider Twilio Inc., hangs on the facade of the New York Stock Exchange (NYSE) to celebrate the company’s IPO in New York City, U.S., June 23, 2016. REUTERS/Brendan McDermid

(Reuters) – Cloud communications platform provider Twilio Inc TWLO.N plans to buy customer data infrastructure company Segment for $3.2 billion, Forbes reported on Friday.

The deal, which had not been finalized as of Friday afternoon, was expected to be at least partially based on Twilio stock, the report added, citing two sources it did not name.

San Francisco-based Segment has recently been open to acquisition offers, according to the report.

Twilio declined to comment to Reuters. Segment was not immediately available for comment outside regular business hours.

Segment raised $175 million in a Series D funding round in April 2019. The startup said in September that it worked with more than 20,000 businesses including

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Rackspace Technology helps Relay42 deliver up to 500,000 customer data events per second

LONDON, Oct. 08, 2020 (GLOBE NEWSWIRE) — Rackspace Technology ™ (NASDAQ: RXT), the multicloud solutions provider, has today announced that its management of Relay42’s Amazon Web Services (AWS) IT infrastructure is supporting the AI-driven data business to deliver up to 500,000 personalised customer data events per second.

Dutch-headquartered Relay42 turns data into meaningful relationships customers including Air France-KLM, Heineken, Mazda and FedEx. Speed, latency and security are fundamental components in data marketing, all of which AWS provides in its underlying infrastructure, helping Relay42 meet its business objectives of delivering personalised messages and experiences to end users in a matter of seconds.

Rackspace Technology also optimised Relay42’s cloud spend via CloudHealth, which identified cost savings of $8,000 per month in the initial months of the pandemic with zero impact on performance.

The global footprint of Rackspace Technology is enabling Relay42’s global expansion plans as it aims to double the size of

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Bright Pattern Boasts Record Financial Growth, New Customer Acquisition, and Technology Leadership

  • Record bookings growth rate of over 100% year-over-year driven by new customer acquisition, new partners, and distribution channels including the largest master agent in North America
  • Top rated cloud contact center by industry analyst Omdia (formerly Ovum) ranking #1 for Platform Functionality, Reliability, and Interoperability in 2020
  • Highest rated cloud contact center by customers
  • Highest ROI and Fastest Time to Deploy of all CCaaS providers based on G2 customer reviews with a deployment time less than half the industry average (1.6 months) and an ROI payback period two times better than the industry average.
  • Highest availability in the industry recently measured at 99.999%+ for the last 12 months.

Frost & Sullivan Industry Director Nancy Jamison noted, “Companies looking at emerging channels, omnichannel, and AI would do well to look at Bright Pattern…All channels are native to the platform, enabling true omnichannel conversations and omnichannel quality management.” Bright Pattern also placed

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Seattle startup Skilljar raises $33M as pandemic sparks demand for its customer education software

Skilljar co-founders Sandi Lin (left) and Jason Stewart. (Skilljar Photos)

The third time really has been a charm for Sandi Lin and Jason Stewart.

The entrepreneurs began their startup journey in 2013 when the former Amazon employees launched Everpath, a Techstars Seattle company that tried to build a Yelp for online classes. They soon pivoted and began targeting independent instructors, offering them a platform to host online education.

“I call those my first two failed startups,” Lin said this week.

It was the third evolution of the original idea that really took off. Lin and Stewart saw a lot of interest from enterprise companies needing help building customer education experiences. They ultimately launched Skilljar, which has now delivered more than 10 million hours of instruction and 100 million lessons via on-demand and virtual live training programs hosted on its learning management platform.

Skilljar is set to grow even more after

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How Microsoft’s customer data tools are competing with Salesforce

  • Microsoft’s Dynamics 365 tools for customer service and financial planning, are becoming an increasingly important part of its business, particularly its customer data platform.
  • Microsoft’s customer data platform is meant to help companies collect customer information in one central place, so that they can use it to improve customer service. 
  • Dynamics 365 as a whole has the potential to become a much bigger and stronger competitor to Salesforce in the customer data space, Futurum Research analyst Dan Newman told Business Insider. 
  • Microsoft’s product is designed to connect to any data collection tool, whether Microsoft owns it or not, which gives customers more flexibility than Salesforce does, he said. 
  • Visit Business Insider’s homepage for more stories.

Microsoft’s Dynamics 365 tools for customer service and financial planning, are becoming an increasingly important part of its business and seeing healthy growth, too: Last quarter the product’s revenue jumped 38% year-over-year.

The centerpiece of

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IBM, Fenergo to Transform New Customer Onboarding for Financial Institutions

AI and Analytics on IBM Cloud can help expedite customer lifecycle management and improves client experience

IBM furthers ecosystem commitment

ARMONK, N.Y., Oct. 5, 2020 /PRNewswire/ — SIBOS: IBM (NYSE: IBM) and Fenergo, a leading provider of client lifecycle management (CLM) solutions for financial institutions, today announced the general availability of IBM Customer Lifecycle Management (CLM) with Fenergo. The offering is designed to incorporate artificial intelligence (AI) from IBM Watson and analytics on the IBM Cloud to help financial institutions drive efficiencies in customer onboarding through improved personalization, risk assessment and regulatory compliance.

IBM Corporation logo. (PRNewsfoto/IBM)
IBM Corporation logo. (PRNewsfoto/IBM)

Onboarding a new client can often take weeks for a financial institution to complete. Research undertaken by Forrester and Fenergo showed financial institutions that have implemented only partial onboarding solutions spend between two and 12 weeks to complete the new client onboarding process. Additionally, significant financial penalties and sanctions can follow

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