When the COVID-19 pandemic swept the globe in early 2020, countless businesses instructed employees to stop reporting to the office and work full time from the safety of their homes. KeyBank, one of the nation’s largest bank-based financial institutions, was no exception. The bank implemented its business resiliency plan immediately to move most of its employees to a remote work environment.
Brenda Kirk, chief information officer of Key Commercial Bank and Enterprise Payments, along with her colleagues on the executive leadership team, quickly mobilized many of KeyBank’s employees to work from home when the virus prompted stay-at-home orders in states across the country. The team embraced emerging technology, which led to a smooth and seamless transition.
Business.com spoke with Kirk about the role technology has played in KeyBank’s operations during the pandemic and the lasting cultural shift toward tech adoption she’s observed in the broader workforce.