NICE Recognized as a Robotic Process Automation Leader in Everest Group’s PEAK Matrix for Third Consecutive Year

NICE RPA receives top scores for market presence and capability and is lauded by clients appreciating continuous innovation via product vision and roadmap in the 2020 report

NICE (Nasdaq: NICE) today announced that it has been named a Leader in Everest Group’s Robotic Process Automation (RPA) PEAK Matrix® Technology Vendor Assessment 2020 report. NICE received the top score in market presence and capability for Robotic Desktop Automation/attended RPA, primarily driven by its large-scale deployments and enterprise license agreements. Click here to access a complimentary copy of the report.

NICE’s leadership positioning is the result of high scores in market impact and vision and capability as well as reference clients stating they “appreciate its product vision and roadmap, continuous innovation, flexibility of the client management team, and comprehensive features/functionalities of the platform.” The report also states “clients have indicated attended automation as its key strength and appreciate customizable callouts functionality

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